Frequently Asked Questions
About Replacement / Returning Goods
■ Is there any deadline for replacement or returning goods?
In the event of any damage during transportation or discrepancies with your order, please notify us no later than seven (7) days upon acknowledgement of your commodities.
About Ordering / Payment
■ I would like to check whether my order has been duly placed.
Depending on your personal setting for e-mail address, you may not receive an order confirmation e-mail and so on.
Should this thing happen, you can confirm your order at My Page after logging in.
■ Can I add some other goods to my existing order?…
Regrettably, any orders under different Orders Number shall be delivered separately.
About Delivery and Transportation Fee
■ Who are your transportation companies?
Yamato Transport (S) Pte Ltd
■ How long does it take for delivery?
Usually, the delivery takes place in 7 working days upon payment settlement(Singapore only).
